Carrie Melissa Jones is a leading researcher, strategist, and advocate for building stronger communities across Fortune 100 companies, nonprofits, foundations, and educational institutions. As the founder of The CMJ Group and coauthor of Building Brand Communities, she has collaborated with leaders from organizations such as Airbnb, Discord, Google, and Microsoft. Through her training and advisory work, Carrie has helped thousands of online communities foster genuine connection and belonging in an increasingly fragmented world.

A sought-after speaker and published researcher, Carrie’s expertise spans connection, psychological safety, and resilience in the workplace. Her academic work—recognized with multiple top paper awards—shapes her industry-defining insights on creating impactful communities. She holds an MA in Communication from UW-Milwaukee and actively volunteers for causes supporting poverty eradication, women’s rights, and social justice.