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    When CS Meets Community: A Perfect Match

    Learn how Julian Lindhorst (Gainsight) bridges Customer Success and Community to drive expansion, prevent churn, and automate workflows.

    When CS Meets Community: A Perfect Match
    Published
    7 May 2026
    Topics
    London Community Week 2025

    In “When CS Meets Community: A Perfect Match,” Julian Lindhorst explores how aligning community strategy with Customer Success can transform business outcomes. He argues that the traditional 1-to-1 CSM model is no longer scalable and should shift toward a 1-to-many, community-driven approach.

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