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    The Three Levels of Community Strategy

    Learn Nikki Thibodeau's three-level strategy for aligning community efforts with business goals, customer needs, and tactical execution from LCW 2025.

    The Three Levels of Community Strategy
    Published
    8 May 2026
    Topics
    London Community Week 2025

    At London Community Week 2025, Nikki Thibodeau shared a community strategy framework that aligns tactical work with business goals, positioning community as central to customer experience and growth through adoption, support reduction, and renewals.

    This is a preview. The full piece is free for members (3 reads a day) and unlimited with Premium.

    Read the full piece on Led by Community (free account, 3 reads a day)