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    Community Meets CX: Elevating the Customer Journey with Christina Garnett

    Community is not just a channel. It’s the connective tissue across your customer journey, bridging departments, creating human connection at scale, and turni...

    Community Meets CX: Elevating the Customer Journey with Christina Garnett
    Published
    27 August 2025

    This playbook breaks down how to design, embed, and grow communities that fuel advocacy, trust, and long-term success.Community is not just a channel. It’s the connective tissue across your customer journey, bridging departments, creating human connection at scale, & turning customers into advocates

    This is a preview. The full piece is free for members (3 reads a day) and unlimited with Premium.

    Read the full piece on Led by Community (free account, 3 reads a day)