Skip to main content

    Beyond Support: How Community Drives Retention and Product Innovation Inside HeyOrcas Customer Experience Strategy

    Actionable insights from Christina Garnet on transforming customer communities into engines for product innovation and retention.

    Beyond Support: How Community Drives Retention and Product Innovation Inside HeyOrcas Customer Experience Strategy
    Published
    11 May 2026
    Topics
    London Community Week 2025

    In this London Community Week 2025 session, Christina Garnet challenges companies to rethink customer communities beyond support and instead build “transformation” spaces that help members grow professionally. She highlights community as a bridge between customers and leadership, encouraging deeper

    This is a preview. The full piece is free for members (3 reads a day) and unlimited with Premium.

    Read the full piece on Led by Community (free account, 3 reads a day)