Program Coordinator, Community Engagement at EDUCAUSE

RESUME AND COVER LETTER REQUIRED TO BE CONSIDERED FOR THIS POSITION Deadline to apply is November 18, 2026 Salary: $26.44-$31.25/ hour. Salary is dependent on experience and qualifications. SUMMARY EDUCAUSE supports multiple activities and resources dedicated to our core audiences and associated professionals, as well as a diverse collection of Community Groups that volunteer members lead. The Program Coordinator supports overall delivery and service quality for these community engagement activities. The Program Coordinator develops and maintains an understanding of the underlying subject matter for one or more EDUCAUSE core audiences including best practices and current challenges. The Program Coordinator manages the day-to-day logistics for multiple programs and services, including publication coordination, event support, working group facilitation, and support for current program initiatives. The Program Coordinator works with community volunteers and EDUCAUSE staff to create, implement, and improve programs that reflect current member needs and interests. ESSENTIAL DUTIES AND RESPONSIBILITIES Program Coordination and Community Engagement Coordinates assigned community engagement activities and maintains timelines, tasks, and deliverables. Maintains program documentation, records, meeting notes, and operational materials. Supports scheduling, communications, presentations, reports, and website updates. Assist program directors with planning for and creating program materials, working with community members to produce resources such as case studies, blogs, checklists, and other tools. Act as liaison between the programs and EDUCAUSE operations staff for the development and publication of program materials. Ensure that the program website materials are current and well-organized. Work with EDUCAUSE operations staff to regularly add new resources and remove older ones.

Suggests and evaluates recommendations to enhance existing programs and services; contributes to service quality and continuous improvement goals Facilitate member working groups and other member-activities, including the identification, creation, execution, and dissemination of content. Support Community Group leaders, in collaboration with Senior Program Manager and Connect Product Manager. Event and Program Delivery Assists with planning and execution of virtual and in-person events. Coordinates logistics, speaker communications, and participant engagement. Tracks deliverables and milestones for assigned programs. Assist with planning for Community Groups sessions and other member meet ups at the Annual Conference. Assist with the activities of event program committees, including scheduling and planning meetings, taking notes, and follow-up Ensure accuracy of meeting information data entry and timely delivery of relevant reports from internal systems. Program Administrative Support Assists with collecting, organizing, and validating accuracy of program data and activity metrics. Supports dashboards, reports, records management, and documentation. Uses approved AI tools to enhance documentation, communications, meeting summaries, and information management, improving efficiency and supporting consistent member and volunteer experiences. Maintain program documentation with committee information and meeting notes. Deliver high-quality customer service, responds professionally to member needs, and resolves issues effectively to build credibility and trust in programs, products, and services across the higher education IT community. Ensure that program activities operate within the policies and procedures of the organization.

In collaboration with the Senior Program Manager, maintain a working knowledge of the HECVAT tool and make updates as necessary Develop timelines for advisory committee turnover and keep directors informed of upcoming vacancies. Write SOP documents for team processes Association Service and Support Represent EDUCAUSE in a professional manner at all times; engage with co-workers, volunteers, and members in a civil, caring, respectful way. Act as a departmental liaison with employees, members, volunteers, volunteer groups, and clients. Participate in EDUCAUSE events and activities as needed. Support members in a manner that facilitates their growth, engagement, and enhances their EDUCAUSE experience. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS Education and Experience Required: Associate’s degree, or an equivalent combination of education and experience Required: A minimum of two years’ experience working in higher education, information technology, professional associations, or community-driven environments. Knowledge, Skills, and Abilities Advanced program coordination capabilities, including planning, prioritization, and delivery across multiple concurrent workstr