Community Experience Manager at Soul Seated
About the job About Soul Seated Journey Soul Seated Journey is a 501(c)(3) nonprofit supporting emerging adults ages 18–29 as they navigate this pivotal stage of life. We create experiences that help people better understand themselves, build meaningful connections, and move through the world with greater compassion, clarity, and steadiness. Grounded in both science and wisdom traditions, our approach brings together community, guided learning, and real-life practice. We believe there is no one-size-fits-all path to growth. Soul Seated is designed as a connected ecosystem that includes in-person immersive experiences, dedicated human support through our Care Team, ongoing community support, and thoughtfully built technology—to meet people where they are and support them over time. We are committed to expanding access to spaces of belonging and growth, especially for emerging adults who have had less access to the kind of support, community, and guidance that make this stage of life more navigable. We design our work to be inclusive, culturally responsive, and grounded in the realities people are actually living. The Role We’re looking for a Community Experience Manager to serve as the on-the-ground anchor for our in-person program and community experiences. This is a frontline member-facing role that blends community stewardship, experience production, and member care. You sit at the relational and logistical center of Soul Seated’s community presence—the consistent human anchor across full member journey, from a person’s first Discover Experience through their cohort journey and beyond. You will plan and produce a portfolio of in-person experiences — from regular community events to multi-week cohort-based programs and standalone learning experiences. Throughout these experiences, you will serve as a warm, grounded, and trusted presence for participants, facilitators, and partners, and shape and steward the physical environment. This role requires someone who is equally energized by operational execution and human connection. You are both: A highly capable operator who can plan and execute complex events end-to-end A carrier of culture who shapes how people feel in a space — welcomed, safe, and genuinely connected You are not just managing logistics and operations — you are shaping the feeling of the space and tending to our community. How This Role Supports the Organization This role sits at the intersection of Experience Delivery, Community Stewardship, and Local Partnerships: Program Delivery & Community Experience Quality Ensure in-person sessions and events are executed seamlessly and reflect our values Community Support & Participant Experience Serve as a consistent, trusted point of connection for participants across their journey Community Growth & Partnerships Build partnerships and produce events that foster a Soul Seated community and grow awareness, trust, and engagement within the local community What You’ll Do Community Presence & Member Experience (25%) Serve as SSJ's most consistent human presence — the person members know, trust, and return to across their entire journey: Act as a central “home base” for members from their first Discover Experience through their cohort journey and into the Integration and Contribution stages of their journey — present before, during, and long after a cohort closes. Manage participant communications (reminders, follow-ups, and ongoing engagement) Respond to questions and support needs across in-person and digital channels Create a welcoming, inclusive, and emotionally safe environment for all participants Build trust and connection through consistent, attentive, and compassionate presence Monitor group dynamics and flag any participant well-being concerns to the appropriate team members Maintain up-to-date participant records to support continuity of care and communication Experience Planning & Production (25%) Own planning and production of in-person experiences across full member journey— Discover Experiences, program cohort sessions, and the ongoing community events that run year-round. Plan and produce 8-week in-person program in partnership with Program and Service care teams Design and execute an ongoing series of Discover Experience and community events that run continuously — building community before a cohort opens, sustaining it while one is active, and keeping it alive after it closes Translate program design into clear event plans, timelines, and run-of-show documents Manage end-to-end logistics: securing venues, vendors, materials, catering, and staffing Ensure all events align with program goals, themes, and participant experience standards Manage event plans, timelines, and task tracking within project management systems (e.g. Asana) On-Site Experience Operations & Delivery (20%) Serve as the on-site lead for all in-person sessions and events. Act as the primary operations lead on-site for all program sessions and community events Oversee setup, flow, transitions, and breakdown — ensuring a seamless participant experience Partner closely with facilitators (“Care Team”) to support delivery in real time Manage vendors (e.g., venue staff, caterers, photographers/videographers) during events Anticipate needs, troubleshoot issues, and ensure participant safety and comfort Steward the physical environment to reflect intention, care, and program values Community Partnerships & Local Ecosystem Building (15%) Build and manage a network of aligned local partners to support community experiences. Identify, develop, and manage partnerships with like-minded local organizations, practitioners, and community spaces Source and coordinate event sponsors, venues, food partners, and experience facilitators (e.g., yoga instructors, meditation guides, cooking teachers, artists) Partner with organizations to co-host events and expand reach into target communities Curate meaningful experiences and service opportunities aligned with program themes (e.g., volunteer activations, community service partnerships) Maintain strong, values-aligned relationships with partners to ensure quality and continuity Collaborate with Soul Seated leadership to align partnerships with broader strategy Experience Team Support (10%) Enable facilitators and volunteers to deliver high-quality experiences. Coordinate closely with facilitators and Peer Ambassadors / Small Group Leads Reinforce a trauma-informed, culturally responsive, and inclusive environment Support facilitator and volunteer debrief sessions and reflections Ensure all member-facing roles are aligned, prepared, and supported Act as a bridge between on-the-ground experience and Program leadership Feedback, Content Capture & Continuous Improvement (5%) Work with Brand, marketing and Social team to understand and define content capture needs Capture and coordinate documentation of program experiences (photo, video, testimonials) Ensure content is gathered thoughtfully and with participant consent Share participant feedback and insights with Program and Service teams Identify opportunities to improve operations and participant experience over time Track attendance and engagement participant touchpoints across the full journey in internal systems (CRM) What We’re Looking For Experience & Capabilities 3 –5 years of experience in event production, community management, or program operations Event Production & Operations: Proven ability to plan and execute complex, multi-stakeholder events (e.g., multi-week programs, large-scale events, or multiple concurrent event tracks Project & Stakeholder Management: Ability to stay organized while coordinating across teams, vendors, and partners with clarity and accountability Community Building & Relationship Management: Skilled at building trust, fostering belonging, and maintaining strong relationships Partnership Development: Ability to source, engage, and manage values-aligned community partners and collaborators Communication: Clear, timely, and empathetic communication across diverse audiences Adaptability & Execution: Comfortable operating in ambiguity and translating evolving plans into action Attention to Detail: High standards for quality, consistency, and participant experience Comfort working in in-person, high-touch roles with regular evening/weekend commitments Experience working in community-based, nonprofit, wellness, or mission-driven environments What Success Looks Like Discover Experiences draw a growing, engaged community — people who feel genuinely connected to SSJ whether or not they're enrolled in a cohort, and who bring others with them Community events are well-attended, thoughtfully designed, and build trust and engagement In-person sessions run smoothly, consistently, and with high attention to detail Participants feel welcomed, safe, and deeply connected throughout their journey Facilitators and volunteers feel supported, aligned, and empowered Strong, values-aligned local partnerships enhance program quality and reach The Community Experience Manager becomes a trusted, grounding presence for the community — from first touchpoint through program completion and beyond Nice to Have Experience supporting recruitment, enrollment, or funnel-based programs Experience in nonprofit, wellness, mental health, or purpose-driven organizations Experience engaging Gen Z or emerging adult audiences Experience collaborating closely with program and creative teams Work Arrangements Employment Type: Contract 30 - 40 hours per week Location: Bay Area / San Jose Occasional evening / weekend events Occasional travel to program / event locations throughout the Bay Area Compensation: Competitive nonprofit compensation based on experience and qualifications To Apply Please complete our Application Form: https://forms.gle/fG3PmBpAAgQWAub38 We are looking for heart-centered professionals who combine technical/clinical excellence with genuine care for human well-being. Soul Seated Journey is an equal opportunity employer and encourages candidates from BIPOC and LGBTQ+ communities to apply.
- Company
- Soul Seated
- Location
- United States · remote-us
- Type
- contract
- Seniority
- Mid-Level
- Posted
- 26 April 2026