Community Engagement Coordinator at The Neighborhood At Hopkinsville

Description:

The Neighborhood at Hopkinsville is seeking a Community Engagement Assistant (Move in Coordinator) to join their team

The Community Engagement Assistant reports directly to the Executive Director.

PURPOSE

Sales & Marketing | Community Relations

The Community Engagement Assistant is responsible for supporting and assisting the Sales & Marketing team in achieving the communitys occupancy and revenue goals. Responsibilities include but not limited to assisting the Sales & Marketing team in managing the communitys sales & marketing database, maintaining appropriate sales collateral, coordinating and obtaining all

required move-in paperwork and preparing the residents Administrative file. Following the

Phoenix quality service standards, the Community Engagement Assistant will conduct the residents orientation to their new home at Phoenix and ensure each residents move-in to their new home at Phoenix is smooth and successful following our Phoenix core values.

PRINCIPLE DUTIES AND RESPONSIBILITIES

Sales & Marketing | Community Relations

Sales & Marketing • Assist the Sales & Marketing team in maintaining a thorough working proficiency in the customer relationship management lead tracking system • Supports the Sales & Marketing team by effectively maintaining all prospects records current in the customer relationship management lead tracking system • Supports and assist the Executive Director and Community Engagement Director in building a trusting and positive relationship with prospects by understanding the Phoenix product and how Phoenix can meet the customers need • Assist the Executive Director and Community Engagement Director by ensuring model suite(s) / apartment(s) are well maintained and presentable • Assist the Executive Director and Community Engagement Director in submission of timely resident billing data and reports • Supports and assist the Executive Director and Community Engagement Director in setting, tracking and accomplishing sales goals in a timely manner • Demonstrates effective telephone skills producing qualified leads and appointments • Greets potential candidates interested in learning more about Phoenix careers and job openings at the community.

Director candidates to apply online or captures the candidates information onsite to launch the recruitment process • Answers incoming calls and resident calls within two three (2 3) rings with the appropriate community greeting message and identification • Takes complete messages with pertinent information (name, number, message, time, date) as appropriate and communicates messages to the intended recipient • Offers and provides a community overview to the caller, determines who to forward the caller to and notifies the caller who they are being transferred to and announce the caller to the community associate

Resident Move-in Process / Resident records / Administrative

Orders flowers and name plates for new residents • Prepares the residents Administrative File according to Phoenix and state specific regulatory requirements • Manages the move-in process as outlined in the Resident Move-in Checklist • Meets with the resident and/ or family on the day the community fee is placed and reviews move in packet ensuring all information is explained for understanding • Ensure all Phoenix and required state paperwork and forms are completed on or before the move-in date by the resident and / or family • Ensures the completion the resident profile • Schedules the Resident Agreement signing • One Move-in date, the Community Engagement Assistant: • Collects any remaining paperwork • Reviews the welcome packet with the resident and family member(s) • Orientates the resident and family to the community • Partners with the FED and presents the room to the resident and family, explains the telephone and emergency procedures systems and other services such as hair care/ salon, transportation, activities, etc. • Partners with the FED and Arranges lunch or dinner for the resident and family members on the Move-in day

Requirements: EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION

Sales & Marketing | Community Relations • Education: Associate and / or College degree preferred • One (1) year experience in a sales administrative role • Proven customer service experience and skills • Knowledge and experience in the Senior Living Industry preferred

SKILLS AND ABILITIES

Sales & Marketing | Community Relations • Understanding of infection control procedur