Key Insights on Community Roadmaps by Brian Oblinger

Francisco Opazo
 · Community Builder, Founder at Led by Community

A seasoned community consultant, Brian Oblinger, shares valuable insights on creating effective community roadmaps to align with strategic goals and drive success.

Brian Oblinger's Background

With over 25 years of experience in community consulting, Brian Oblinger has established himself as a seasoned professional in the field. His expertise and insights have proven invaluable to numerous organizations, helping them navigate the complexities of community engagement and development.

Throughout his career, Brian has worked with top companies such as Acer, eBay, and PlayStation. These collaborations have showcased his talents and allowed him to significantly impact the business strategies of these renowned brands.

  • 25+ Years of Experience: Brian's extensive experience in community consulting is a testament to his dedication and commitment to the field. Over the years, he has honed his skills and acquired in-depth knowledge that sets him apart as a trusted advisor.

  • Collaboration with Leading Companies: Brian's impressive client portfolio includes household names like Acer, eBay, and PlayStation. By partnering with these industry giants, he has demonstrated his ability to work effectively in diverse and challenging environments.

Brian's deep understanding of community dynamics and his strategic approach to problem-solving have earned him a reputation as a reliable and results-driven consultant. His track record of success speaks for itself, with many organizations benefiting from his guidance and expertise.

As a thought leader in community consulting, Brian Oblinger inspires and educates others through his innovative strategies and forward-thinking solutions. His impact on the industry is undeniable, and his contributions have helped shape how organizations approach community engagement in the digital age.

Importance of Community Roadmaps

Community roadmaps play a significant role in guiding the direction of community programs and initiatives. Organizations can ensure they are on the right path towards success by aligning these roadmaps with company goals and effectively prioritizing operational plans.

Aligning Community Programs with Company Goals


One key benefit of having a well-defined community roadmap is the ability to align community programs with the company's overall goals. When community initiatives are in sync with the organization's strategic objectives, they can more effectively contribute to success. This alignment ensures that resources are utilized efficiently and that efforts are focused on activities that will bring the most incredible value to the community and the company.

By clearly outlining how community programs tie into the organisation's broader goals and vision, stakeholders can better understand the purpose and impact of their contributions. This alignment fosters a sense of unity and shared purpose, driving greater engagement and participation within the community.

Prioritizing Operational Plans Effectively

In addition to aligning community programs with company goals, community roadmaps also help in prioritizing operational plans effectively. By laying out a roadmap that outlines the key milestones, activities, and initiatives that need to be undertaken, organizations can ensure that resources are allocated to the most critical tasks.

Effective prioritization is essential for maximizing the impact of community programs and ensuring that efforts are focused on areas that will deliver the most significant value. By carefully considering each activity's strategic importance and urgency, organizations can make informed decisions about where to allocate their time, budget, and human resources.

Community roadmaps visually represent the journey ahead, helping stakeholders see the big picture and understand how each component fits into the larger puzzle. This clarity and transparency enable teams to work more cohesively towards common objectives, reducing the risk of duplication or misalignment.

Community roadmaps are invaluable tools for organizations to streamline their community programs and initiatives. By aligning these roadmaps with company goals and effectively prioritizing operational plans, organizations can ensure they are on track to achieving success. Through careful planning and strategic alignment, organizations can maximize the impact of their community programs and drive more excellent value for the community and the company.

Components of a Roadmap


When creating a roadmap for a project or a business endeavor, it is essential to consider its different components. These components help provide a clear direction and outline the key objectives and strategies necessary to achieve the desired goals. Two crucial components of a roadmap are the list of strategic initiatives and high-level themes or categories.

List of Strategic Initiatives

A list of strategic initiatives is a vital component of any roadmap. These initiatives are specific projects, actions, or programs to help an organization achieve its strategic goals. They are the actionable steps that need to be taken to move the project or business forward and make progress towards the desired outcome. When creating a list of strategic initiatives for a roadmap, it is crucial to consider the following:

  • Clarity: Each strategic initiative should be clearly defined and articulated to ensure all stakeholders understand what needs to be done.

  • Relevance: The strategic initiatives should directly contribute to the project or business's overall objectives and help achieve the desired outcomes.

  • Feasibility: It is essential to ensure that the strategic initiatives are feasible within the constraints of time, budget, and resources available.

  • Alignment: The strategic initiatives should be aligned with the project or business's overarching goals and vision to ensure that they are moving in the right direction.

By including a list of strategic initiatives in the roadmap, organizations can create a roadmap that is actionable, focused, and aligned with their goals, helping them stay on track and progress towards success.

High-Level Themes or Categories


In addition to the list of strategic initiatives, high-level themes or categories are another essential component of a roadmap. These themes provide a broader perspective on the different areas or aspects of the project or business that must be addressed to achieve the desired outcomes. When defining high-level themes or categories for a roadmap, consider the following:

  • Organizational Goals: Align the themes with the organization's overall goals and objectives to ensure that they contribute to the strategic direction.

  • Comprehensiveness: Ensure that the themes cover all key areas or aspects critical to the project's or business's success.

  • Prioritization: Prioritize the themes based on their importance and impact on the overall objectives to focus efforts on the most critical areas first.

  • Flexibility: The themes should be flexible to allow for adjustments or refinements as the project progresses and new information becomes available.


By including high-level themes or categories in the roadmap, organizations can provide a structured framework for strategic initiatives and ensure that all key areas are addressed systematically and organised. This helps ensure that the roadmap is comprehensive, focused, and aligned with the overall goals, making it easier for stakeholders to understand and support the project's or business's direction.

With a clear list of strategic initiatives and high-level themes or categories, organizations can create a roadmap that is valuable for guiding decision-making, prioritizing actions, and tracking progress towards the desired outcomes. By carefully considering these components and incorporating them into the roadmap, organizations can improve their chances of success and ensure they are on the right path to achieving their goals.

Building a Roadmap

Building a roadmap is an essential component of any project or initiative. It provides a clear and structured plan of action, helping to organize tasks, set priorities, and allocate resources effectively. Creating a roadmap in community activities can help streamline efforts, align stakeholders, and ensure progress towards shared goals. This blog will delve into the key steps in building a roadmap for community activities, including organizing current activities into themes, prioritizing tasks, and adding them to a timeline.

Organize Current Community Activities into Themes

Before embarking on the roadmap-building process, it is crucial to take stock of existing community activities and categorise them into relevant themes. This initial step lays the foundation for a coherent and structured roadmap that aligns with the community's overarching objectives.

  • Assess Current Activities: Conduct a thorough inventory of all ongoing community activities, including events, initiatives, and projects. Identify the key stakeholders involved and the primary goals of each activity.

  • Identify Common Objectives: Look for common threads or overarching objectives that connect various community activities. These common themes or goals will be the basis for organizing the activities into cohesive clusters.

  • Create Theme Categories: Based on the identified common objectives, create distinct theme categories that encapsulate related activities. For example, themes could revolve around education, advocacy, outreach, or community needs.

  • Map Activities to Themes: Assign each community activity to one or more theme categories based on its primary focus and alignment with the overarching goals. This mapping exercise will help visualize the distribution of activities across different thematic areas.

By organizing current community activities into themes, stakeholders can gain a holistic view of the landscape, identify areas of synergy or duplication, and lay the groundwork for a more strategic roadmap.

Prioritize and Add to a Timeline

Once the community activities have been categorized into themes, the next step in building a roadmap is to prioritize the tasks within each theme and create a timeline for their implementation. Prioritization ensures that limited resources are allocated to the most critical activities, while a timeline provides a structured framework for systematically executing the tasks.

  • Evaluate Impact and Feasibility: Assess each activity's potential impact and feasibility within the thematic categories. Consider factors such as community needs, resource availability, stakeholder support, and alignment with long-term goals.

  • Rank Tasks by Priority: Prioritize the tasks within each theme based on their importance, urgency, and strategic significance. Use criteria such as feasibility, community impact, resource requirements, and dependencies to rank the activities effectively.

  • Create a Sequential Timeline: Develop a timeline outlining the activities undertaken within each theme. Assign specific start and end dates, milestones, and responsible parties to ensure accountability and track progress.

  • Allocate Resources Adequately: Allocate resources such as budget, manpower, and materials according to the prioritized tasks and timeline. Ensure that resource allocation aligns with the strategic objectives of the community and supports the successful implementation of activities.

By prioritizing tasks and adding them to a timeline, community stakeholders can focus on high-impact activities, maintain momentum, and track progress towards the desired outcomes. A well-structured roadmap enhances transparency, accountability, and collaboration within the community, fostering collective ownership and engagement.

Readiness to Build a Community

Building a community around your brand or company can be a powerful way to connect with your audience, foster loyalty, and drive growth. However, before embarking on this journey, it is essential to assess your readiness to build and sustain a thriving community. The audience size, company culture, and available resources should be considered.

Consider Audience Size

One of the first things to consider when evaluating your readiness to build a community is the size of your audience. The size of your audience can significantly impact the scale and nature of the community you can build. A larger audience may indicate a broader range of interests, making it essential to cater to diverse preferences within your community.


Conversely, a smaller audience may allow for more intimate and personalized interactions within the community. Understanding your audience's demographics, behaviours, and needs is crucial for creating relevant and engaging community experiences.

  • Assess the size and diversity of your audience

  • Identify key segments or personas within your audience

  • Consider how to tailor community initiatives to different audience groups

Evaluate Company Culture


Your company culture is another critical factor in determining your readiness to build a community. Your company's values, mission, and internal dynamics are pivotal in shaping the external community you aim to create. A strong alignment between your company culture and the community you wish to build can foster authenticity, trust, and long-term engagement.

Consider how your company communicates, collaborates, and makes decisions internally. These practices can provide valuable insights into the tone, style, and values that should be reflected in your community initiatives. A transparent and inclusive company culture can establish a supportive and vibrant community environment.

  1. Reflect on your company's core values and mission.

  2. Assess the communication and collaboration practices within your organization.

  3. Ensure alignment between your company culture and community-building efforts.

Assess Available Resources

Building and maintaining a thriving community requires dedicated resources in time, budget, and expertise. Before committing to community initiatives, it is essential to assess the resources available within your organization. This includes not only financial resources but also human resources and technological capabilities.


Consider whether you have the personnel to manage community engagement, create compelling content, and analyze data to measure community performance. Evaluate whether your existing tools and platforms can support the functionality and scalability required for community growth. Being realistic about your resource constraints can help you craft a sustainable community strategy.

"Success in community building is not just about what you do, but also about how effectively you allocate and leverage your resources."

  • Conduct a comprehensive inventory of available resources

  • Identify areas where additional resources may be needed

  • Align resource allocation with your community-building goals

By carefully considering these factors—audience size, company culture, and available resources—you can better assess your readiness to build a community. Each of these elements plays a crucial role in shaping the foundation and sustainability of your community efforts.

Engaging Leadership in Community Building

Effective community building is a vital aspect of successful leadership. Leaders must focus on educating individuals on the value and purpose of community while actively seeking feedback and validation from community members. Leaders can foster a strong sense of connection and belonging within their community by engaging in these critical actions.

Educate on the Value and Purpose of Community


Community plays a significant role in shaping individuals' lives, providing support, fostering collaboration, and creating a sense of belonging. Leaders must educate community members on the importance of coming together, sharing resources and knowledge, and working towards common goals. By emphasizing the value of community, leaders can inspire active participation and engagement among members.

Furthermore, leaders should highlight the purpose of the community as a platform for mutual growth, support, and empowerment. Encouraging individuals to see themselves as part of a larger collective with shared interests and objectives can strengthen the community bond and drive collaborative efforts towards positive change.

Gain Feedback and Validation


Feedback and validation are essential components of effective leadership in community building. Seeking feedback from community members allows leaders better to understand their needs, concerns, and aspirations. By creating avenues for open communication and actively listening to feedback, leaders can tailor their approach to better serve the community.


Validation is equally important as it reinforces individuals' sense of worth and contribution within the community. Recognizing and appreciating community members' efforts and accomplishments fosters a positive and inclusive environment where everyone feels valued and supported.

Leaders should regularly solicit feedback through surveys, community meetings, and one-on-one conversations to ensure continuous improvement and responsiveness to community needs. Additionally, acknowledging and validating individuals' contributions through public recognition and appreciation can further strengthen the sense of unity and cohesion within the community.




TL;DR


Engaging leadership in community building involves educating individuals on the value and purpose of community and seeking feedback and validation to foster a sense of connection and belonging.