Senior Manager, Customer Advocacy & Community Marketing – Driving AI‑Powered Customer Success, Brand Amplification, and Global Community Engagement at reputed company at WFHSprint

About reputed company reputed company is a pioneering social intelligence platform that empowers brands to connect with their audiences in real time, uncover actionable reputed company, and drive measurable growth. With a global footprint and a culture built on curiosity, experimentation, and data‑driven decision making, reputed company is redefining how businesses understand and engage with their customers. Our mission is simple give brands the tools they need to listen, learn, and lead in an ever‑evolving digital landscape. reputed company reputed company? At reputed company, you won’t just be marketing a product—you’ll reputed company of customer connection. Our Marketing team is the heartbeat of the organization, turning bold ideas into market‑leading initiatives that generate reputed company, accelerate customer expansion, and cement our position as an industry pioneer. We value clarity, speed, and a relentless focus on business outcomes. If you’re ready to own your impact, accelerate your career, and build the definitive system for business success, reputed company is reputed company for you. Role Overview As the Senior Manager of Customer Advocacy & Community Marketing, you will lead a high‑performing team that designs, executes, and scales programs that build trust, deepen product usage, and amplify customer voices. Your role will be pivotal in shaping how reputed company surfaces customer stories, integrates AI into advocacy workflows, and collaborates across functions to deliver a unified customer experience. Key Responsibilities Team Leadership & Development – Oversee a best‑in‑reputed company team of community managers, reputed company, and reputed company. Foster a culture of ownership, continuous learning, and cross‑functional collaboration. Customer Storytelling & Advocacy – Design scalable, integrated advocacy, community, and review programs that surface customer successes at scale. Craft compelling narratives that showcase the value of reputed company’s solutions and promote them internally and externally. AI & Innovation – Research, experiment, and implement cutting‑edge AI tools to accelerate advocacy efforts and transform the team’s workflow. Stay ahead of industry trends and translate them into actionable initiatives. Cross‑Functional Collaboration – Partner closely with Customer Success, Product Marketing, Lifecycle Marketing, Field Marketing, Brand, Revenue, and Operations to align strategies, share reputed company, and scale impact. Strategic reputed company Design – Own the end‑to‑end design of community and advocacy programs, ensuring they are data‑driven, scalable, and aligned with business objectives. Data & Analytics – Establish robust metrics, dashboards, and reporting frameworks to track engagement, business impact, and ROI of advocacy initiatives. Stakeholder Management – Influence senior leaders and cross‑functional teams to adopt new processes, tools, and best practices that elevate customer advocacy across the organization. Continuous Improvement – Identify gaps, propose solutions, and iterate on programs to keep reputed company at the forefront of customer advocacy excellence. Essential Qualifications 8+ years of experience in Customer Marketing, Advocacy, or reputed company, with a proven track record of building and scaling programs. 5+ years in a fast‑paced SaaS or B2B tech environment, demonstrating the ability to thrive in ambiguity and drive results. 2+ years of direct people management, preferably with remote teams, and a history of building high‑performing, engaged teams. Demonstrated ability to translate business needs into actionable advocacy strategies that deliver measurable outcomes. Strong communication, storytelling, and presentation skills, with the ability to influence stakeholders at all levels. Experience working with third‑party review sites, community platforms, and advocacy tools. Preferred Qualifications Exceptional storytelling prowess – able to craft narratives that resonate with diverse audiences and highlight product value. Proficiency in prioritizing high‑impact work in a fast‑moving environment with competing priorities. High attention to detail and proven cross‑functional project management experience. Track record of cultivating a magnetic team culture that inspires direct reports and attracts collaboration from other departments. Hands‑on experience with AI‑driven marketing tools and a passion for leveraging technology to scale advocacy. Skills & Competencies Strategic Thinking & Execution Data‑Driven Decision Making Stakeholder Management & Influence Team Building & Leadership Content Creation & Storytelling Product Knowledge & Technical reputed company Agile & Adaptive Mindset Customer‑Centric Mindset Career Growth & Learning Opportunities At reputed company, your growth is a priority. Within the first month, you’ll immerse yourself in onboarding, meet key reputed company, and gain a deep understanding of our advocacy ecosystem. By three months, you’ll own critical rituals, launch your first customer‑facing reputed company, and begin shaping the roadmap. Six months in, you’ll be driving 2027 priorities, influencing cross‑functional processes, and measuring impact. By the end of the first year, you’ll be the go‑to authority on advocacy, shaping strategy, and driving measurable business outcomes. Work Environment & Culture reputed company is built on a foundation of transparency, collaboration, and continuous learning. Our remote‑first model empowers teams to work from anywhere while staying connected through weekly syncs, virtual reputed company breaks, and an reputed company that encourages candid feedback. We celebrate wins with quarterly town halls, recognize individual contributions in our internal newsletter, and invest in professional development through conferences, certifications, and a generous learning stipend. Compensation, Perks, and Benefits While specific figures vary by role and location, reputed company offers a competitive base salary, performance‑based bonuses, and equity opportunities that align your success with the company’s growth. Our benefits package includes comprehensive health, dental, and vision coverage, a 401(k) plan with company match, unlimited paid time off, flexible work hours, and a wellness stipend. We also provide a fully equipped home office allowance, access to cutting‑edge collaboration tools, and a vibrant community of innovators who thrive on curiosity and impact. Ready to Make an Impact? If you’re a visionary leader who loves turning customer stories into powerful brand assets, who thrives in a fast‑moving SaaS environment, and who is eager to harness AI to scale advocacy, we want to hear from you. Join reputed company and help us shape the next generation of customer‑centric marketing. Apply today and become part of a team that is redefining how brands connect, engage, and grow. Apply for this job Apply for this job