About the job

HEY YOU. You’re a Senior Community Manager, and you get the internet. You know how to build real communities. You have extensive experience in social copywriting, multiple-channel community management, and assisting in social campaign production to ensure best-in-class practices and social-first creative execution. Most importantly, you have your pulse on the culture – you’re obsessed with what you love, and are curious about what you don’t know. You’re a hard worker, a team player, and you can’t wait to see what the future holds.

Responsibilities

• Actively engage with our online community across various social media platforms (e.g., Instagram, TikTok, LinkedIn, YouTube) by responding to comments, messages, and mentions in a timely and professional manner.

• Develop comment strategies and write social copy for campaign assets and community management responses.

• Collaborate with the marketing team to develop compelling and relevant content that resonates with our community, including social-first posts for campaigns and evergreen content.

• Identify opportunistic and reactive moments and develop content ideas to activate each.

• Implement strategies to grow our online community by attracting new followers, fostering relationships with influencers and industry leaders, and leveraging partnerships and collaborations.

• Cultivate relationships with our most passionate community members and advocates, empowering them to become brand ambassadors and amplifiers of our message.

• Monitor our social media channels for inappropriate content, spam, and trolls, and take appropriate action to maintain a positive and respectful community environment.

• Assist in crisis communications planning and execution.

• Track key metrics related to community engagement, sentiment, and growth, and provide regular reports and insights to inform decision-making and strategy refinement.

• Collect data and insights from social platforms, assisting in the development of regular social performance reporting.

• Participate in select client-facing meetings and presentations.

• Plan and execute online events, contests, and initiatives designed to foster community interaction and deepen engagement with our brand.

• Curate a weekly social culture report that includes recent news, can’t-miss moments, and other relevant information for internal and external teams.

Qualifications

• 3-5 years of experience working in community management/social media management, preferably in a consumer-facing or B2C environment.

• Ability to work in our NYC OWTC or LA Playa Vista office on Tuesdays and Thursdays

• Bachelor’s degree in Marketing, Communications, or a social science degree is preferred but not required.

• Excellent written and verbal communication skills, with a keen eye for detail is an absolute must.

• Strong interpersonal skills and the ability to build relationships and engage with diverse communities.

• Proficiency in social media management tools and analytics platforms (Sprinklr, Rival IQ, etc.)

• Experience with graphic design, video editing, or other multimedia content creation tools is a plus.

• Knowledge of best practices for online community management, including crisis communication and conflict resolution.

• Extensive knowledge of fashion, sports, and/or popular culture is a requirement for this role.

Compensation Range is: $80,000 - $100,000 annually, depending on experience. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, job-related qualifications/skills, and geographic location. The Company reserves the right to modify this pay range at any time. For this role, Benefits include: health/dental/vision insurance, matching 401(k), FSA and HSA accounts, flexible vacation policy, sick time, paid parental leave, paid medical leave, STD/LTD insurance benefits, and generous holiday calendar.