About the job

Fabrik is seeking a warm, organized, and proactive individual to lead day-to-day operations at our NY locations. Overseeing the Fabrik In-Space Experience, you will ensure the space is always beautiful, functional, and welcoming — while serving as the go-to contact for members during staffed hours. You will embody hospitality, support programming logistics, and help maintain a high standard of care across everything from inventory to interpersonal interactions.

This role is focused on space excellence and in-the-moment member support. We are searching for at least 2 new team members to help support both our TriBeca and Dumbo locations.

Space Operations

• This role follows a consistent weekly schedule, typically with core hours from 9:00am–5:00pm and occasional evening shifts, tailored to your availability and agreed upon in advance.

• Ensure the space is clean, stocked, and guest-ready at all times (coffee/tea/snacks/dishwasher/organization)

• Manage inventory and coordinate with vendors as needed

• Conduct regular walkthroughs and escalate maintenance or facilities issues

• Liaise with cleaning staff, building management, and internal teams

Member Support (In-Space)

• Be the first face members see — offer warm greetings, check-ins, and assistance where required.

• Create member-focused gatherings and initiatives to get members involved in the space and community

• Onboard new members with space tours and orientation

• Assist with in-space gatherings: setup, AV/tech needs, cleanup

• Troubleshoot member issues calmly and professionally

• Monitor member activity and flag any feedback or concerns to the leadership team

Membership Administration

• Document member requests, correspondences, updates, feedback and profiles in membership tools (CRM, spreadsheets, etc.)

• Liaise with Fabrik team to address member needs and improve their Fabrik experience

• Communicate with members online (Slack, email) to enrich and support their Fabrik membership

• Track space usage, attendance, and daily engagement

• Enforce community guidelines with kindness and consistency

Tours & Sales Support

• Lead tours for prospective members; articulate the value of joining Fabrik

• Respond to inbound questions or scheduling requests

• Partner with the Growth team to support warm lead follow-up or lapsed member outreach

Gathering Support

• Ability to host or assist evening events (typically ending by 9:00pm)

• Ensure gathering logistics run smoothly and align with Fabrik values

• Snap photos and short videos for internal use or social media

• Ensure space is cleaned up at the end of the evening

You’re a Great Fit If You...

• Have 2+ years experience in hospitality, community, co-working, or space management roles

• Love keeping things organized, polished, and running smoothly

• Bring warmth and emotional intelligence to every interaction

• Are reliable, punctual, and energized by daily member-facing responsibilities

• Are tech-comfortable and detail-oriented (bonus if you know HubSpot or Notion)

  
  

Why This Role Matters

You’ll be the heartbeat of the Fabrik space — setting the tone, holding the standard, and ensuring every member walks in and feels at home. You’ll be the person who makes Fabrik feel magical, every single day.

How to apply:

Along with your resume, please share an overview about why you are interested in this role at Fabrik and what community means to you.