Erica Kuhl, EVP & GM at Gainsight, is no stranger to trailblazing. As the original architect of Salesforce’s community strategy and now the force behind Gainsight’s next wave of community-led innovation, she’s spent her career turning forums into flywheels.

In this webinar, Erica gets candid about why community is still misunderstood in organizations—and what needs to change. She’ll unpack how community has evolved from “nice to have” to mission-critical, why proving ROI isn’t as elusive as it seems, and how the intersection of connection and education creates compounding value.

You’ll also hear the hottest questions from her packed Pulse session answered live, plus new insights on building programs that don’t just scale—but resonate.