Transform your business
through the power of
community building
We turn audiences into advocates and trust into growth. Expert community consulting that connects business goals with human experience.
Who We Serve
We deliver clarity, structure, and measurable results for ambitious leaders.
Founders
Building communities from scratch to drive product-market fit and early traction
Teams
Scaling existing communities and transforming engaged audiences into growth engines
Experts
Monetizing knowledge and building loyal followings around expertise and content
Associations
Mission-driven and professional associations deserve better experiences, we are here to help
In 2026, brands without communities won't survive the noise.
Our Services
Comprehensive community solutions tailored to your unique needs
Audience or Community Audit
We reveal the strengths and weaknesses of your audience or community and identify the needs and expectations of potential participants.
- •Comprehensive audit of current audience or community
- •Identification of participant needs, expectations, and pain points
- •Analysis of audience behavior and interaction trends
- •Key recommendations for growth and improvement
- •Summary report with actionable next steps
Community Strategy Development
We create a tailored community strategy that aligns with your business goals and drives measurable outcomes.
- •Detailed community strategy document
- •Persona definitions and member journey mapping
- •6–12 month community roadmap
- •Success metrics and KPIs
- •Recommendations on internal processes, content, and roles
Customer Development Research
We provide deep audience insights through qualitative and quantitative research to validate hypotheses and guide strategic decisions.
- •In-depth qualitative interviews with target audience cohorts
- •Analysis of participant needs, motivations, and expectations
- •Quantitative surveys to capture broad audience insights
- •Key insights and patterns validated against business hypotheses
- •Comprehensive presentation with research findings and recommendations
Community Platform Selection & Setup
We recommend and set up the most effective platforms tailored to your community's needs.
- •Platform selection report with pros/cons
- •Customized platform setup
- •Tool integration (analytics, communication, automation)
- •Member onboarding and initial configuration
- •Technical support during setup
Community Engagement Programs
We design engagement systems that keep members active and invested in the community.
- •Engagement program plan (events, challenges, content themes)
- •Gamification framework (badges, levels, rewards)
- •3–6 month engagement calendar
- •Activation playbook for community managers
- •Regular reports on engagement metrics and program performance
Community Launch and Management
We help you bring your community strategy to life and manage its growth effectively.
- •Turnkey execution of the community launch plan
- •Real-time monitoring and adjustment of activities
- •Member onboarding and retention management
- •Regular reporting on progress and results
- •Ongoing optimization of engagement and processes
Educational Training and Mentorship
We empower your team to manage communities independently with confidence and expertise.
- •Educational programs for teams and community managers
- •Individual mentorship sessions
- •Skill-building in engagement, moderation, and analytics
- •Practical assignments with feedback
- •Certification or recognition of completion
Community Staffing & Hiring
We help you build the right team to grow and sustain your community long-term.
- •Job profile creation for key community roles
- •Candidate search and selection process
- •Assistance in hiring your first community manager
- •Training for new or transitioning team members
- •Ongoing support in onboarding and team development
More engagement. More referrals. More revenue — powered by community.
Our Superpowers
What makes us different — and why it matters for your community
International Expertise
Our team brings together top-tier community experts with 10+ years of hands-on experience. We've built and scaled communities from 100 to 100,000+ members across industries like Tech, Education, Lifestyle, Beauty, and Investments.
Industry-Proven Impact
We don't just "run chats." We create ecosystems. From SaaS and EdTech to luxury lifestyle brands — we know how to adapt community mechanics to any industry and turn them into measurable business growth.
Community-Led Growth Approach
We merge community strategy with business metrics. Every community we build directly impacts Retention, LTV, and ROI. On average, we help brands increase retention by 20% and lifetime value by 25–30% through community-led growth.
Radical Personalization
No copy-paste strategies. Every client gets a tailor-made roadmap, aligned with their audience, goals, and brand DNA. Our approach ensures your community becomes a unique competitive advantage, not a generic "club."
Connect with Us
Get to know the strategists leading our team—backed by a network of associates and industry experts delivering projects worldwide
Kateryna Bova
Community Strategist
Director, Agency Operations
Kateryna Bova is the Founder & CEO of BÓVA Community Agency—Ukraine's first agency focused on community management, where she empowers businesses to build vibrant, thriving communities that drive growth and innovation. With over 8 years of experience in building communities and educational programs, she helps businesses turn audiences into engaged advocates through strategic, community-led approaches.
Previously, Kateryna led global programs at Genesis, one of Ukraine's largest IT holdings, where she developed an ecosystem of 12 professional communities with 1,500+ members. She also managed the international Startup Academy for tech startups from 19 countries and coordinated partnerships with companies like Meta, AWS, and global investment funds.
She is a sought-after community strategist, speaker, mentor, and trainer, with expertise spanning the business sector, tech, education, and investment. Kateryna was also a partner of the WTech chapter in Warsaw, where she organized events for women focused on business growth and leadership.
She is passionate about building ecosystems where businesses and people grow through connection, knowledge, and collaboration.
Francisco Opazo
Community Strategist
Director, Growth & Partnerships Founder, Led by Community C.I.C
Francisco is a community strategist and growth leader who specialises in customer and membership communities for SaaS companies. He helps brands turn customers into advocates through thoughtful community design, events, and ongoing customer experience programmes.
Over the past 14 years he has led community and growth work at platforms including Circle.so, BuddyBoss, Bettermode, and Honeycommb. His focus has been on building communities that support onboarding, adoption, peer learning, and long-term loyalty.
This experience now powers his work with agencies and organisations that want community to sit alongside marketing, sales, and customer success. Francisco designs community strategies that integrate with campaigns, product roadmaps, and support operations so membership feels like part of the customer journey, not an add-on.
He is the founder of Led by Community, a mission-first initiative that supports community professionals worldwide. Based in London, he also produces Community Week and runs programmes that showcase how strong customer communities can become a core part of any organisation's value proposition.
Ready to build the community of your dreams?
Let's discuss how we can transform your audience into a thriving, engaged community that drives real business growth.